DELIVERY & RETURNS
Order Confirmation
As soon as you place your order, we will pre-authorise your card however your card will not be charged until we have checked and confirmed your item is available for shipment.
Once confirmed we will process the payment and your order will be prepared for dispatch. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Order Delivery
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be prepared and dispatched.
Some bikes require assembly before they can be packaged and shipped which can take 1 to 2 days before dispatch. We'll send you tracking details by email as soon as it is available. If you have not received tracking details within 2 working days, please reach out to us via email at info@ecotechbikes.com so that we can help.
When in stock, items can take 2-5 working days to arrive, although we do provide an estimate on each product page depending on the supplier and packing requirements to ship a particular item.
Damages
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@ecotechbikes.com so that we can open an insurance claim on your behalf.
Refund Policy
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail info@ecotechbikes.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
You can always contact us for any return question at info@ecotechbikes.com Exclusions
The following kinds of products may not be returned under this policy:
(a) any product made to your specification
(b) any product made to order
(c) any product personalised or adapted for you
Cancellations & Refunds
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Warranty
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.