Returns & Refund Policy

 

When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and  in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.

However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.

The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.

Please e-mail info@ecotechbikes.com to arrange a return.

If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.

You can always contact us for any return question at info@ecotechbikes.com

 

Exclusions 

The following kinds of products may not be returned under this policy: 

(a) any product made to your specification

(b) any product made to order

(c) any product personalised or adapted for you

 

Cancellations & Refunds

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.

If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.