Hygge Bikes
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Delivery: 2 to 5 Working days
Returns & Refunds: Cancelling your order: If you would like to cancel your order, please contact us immediately using on info@ecotechbikes.com or call us at 0333 090 3438 .Please include your order number when contacting us. If your order has not yet left the manufacturer's warehouse, we should be able to stop it shipping, and issue you a refund immediately.
Return: Please note – when returning a product, it must be returned in ‘as new’ condition, with all components included, in their original packaging. We offer free returns by paying you the cost of return shipping when sending you a refund. If you change your mind after buying from us and want a refund, you have up to 14 days to let us know and have the goods returned to us. You will need to return the product to us before we can provide a refund. Please note – the 14 days return period is to allow you to examine the goods as you would in a shop. To obtain a full refund, the goods must be returned in an “as new” condition with all components included in their original packaging. “As new” condition is defined as unridden.
Damages & Fault: We ask that you to thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@ecotechbikes.com so that we can open an insurance claim on your behalf. If your bike develops a fault through normal use (as outlined in the manufacturer's manual) you could be entitled to a repair or replacement as covered with the warranty. Please send through details of the fault to info@ecotechbikes.com and we will arrange the repair or replacement with the manufacturer. Please note – any fault caused due to misuse of the bike is not covered by this policy. Please ensure you read the manufacturer's manual in detail before using your electric bike to avoid voiding your warranty.
Introducing the Vester Pro, made for enthusiasts, built by enthusiasts. This elegantly designed Fat Tyre bike has multiple purposes – comfort, performance and style in abundance. The sophisticated LCD display combined, with an enormous battery and immense torque will take the ride to you. Vester Pro is designed to take on a vast number of environments in style, fashion, and power.
Vester Pro propels your climb silently and carries you around the city in flair. The perfect travelling companion for quick outings and regular commutes. It brings a much more intuitive riding experience to electric bike riding.
From the date of purchase, Hygge Bikes provides a 12-months limited warranty against original manufacture defects and transportation damages.
Only the original customer (the name specified on the invoice & delivery address) is eligible for the limited warranty coverage, which begins the day the e-Bike is delivered to the customer.
Hygge Bikes recommends that when purchasing an e-Bike, you service it at least once every 6 -12 months, or every 2000 KM which ever is sooner.
What is Included?
To help customers understand our warranty service, we have listed the warranty covered components below (counting from the purchase date, we will need to check purchase invoice before warranty service is carried out).
Warranty of 36 months
Frame – All bikes from Hygge Bikes come with a 3-year warranty on the frame.
Warranty of 12 months
Motor – All bikes from Hygge Bikes come with a 1-year warranty on the motor.
Warranty of 12 months
6-Month Limited Warranty
Non-warranty conditions
After-sales service charges
Please see below charges which may be incurred within the warranty period listed below:
Who will be responsible for warranty & repair service?
For warranty & repair service, we offer service partners throughout the Denmark, Iceland, UK and Spain.
As a result of the Russian-Ukraine war, new spare parts are currently in short supply in the warehouse. Please be advised that we may utilise old spare parts to repair.
We recommend you service your bike by our authorised representatives once every 12 months to validate warranty repairs. To find your local repair centre please email support@hyggebikes.com
This is the time when the world is moving towards Electric adapting it as the primary mode of commuute.
